Order Management

Through Order Management exp.o^®, Expeditors Web based tracking application, any attribute of an order can be tracked, completely visible on the Web. Item quantities, required ship dates, commodity description and estimated vs. actual ex-factory dates along with the complete process are managed in e.tms, our operational system, and made available via Order Management exp.o^® from the time the order is placed.

Order information, captured and updated throughout the shipment process, visible on the Web, in your own industry specific terminology. By delivering order management detail over the Web it can be accessed by different entities within the supply chain, tailored to each of their proprietary viewing needs. You define the performance criteria for your vendors, and through Order Management exp.o^®, Expeditors assists them in meeting your unique requirements by tracking their performance. Order Management exp.o^® allows you the ability to run reports on anything from vendor timeliness to cargo release.

Regardless of the mode of transport, Order Management exp.o^® allows you to see all orders and items that are on-hand at origin, giving you order optimization and planning capabilities. By managing the ship windows and ex-factory dates of orders, we support a logistics program that is demand-driven instead of supply-driven.

Combining Air, Ocean, Truck Freight Forwarding or any of our multi-modal services with our Order Management services, gives you comprehensive Web visibility. Basic shipment-level detail combined with order or item level detail can be viewed in Order Management exp.o^®, effectively managing the 'as ordered' verses 'as shipped' quantities and actively monitoring an order as it is filled over a period of time keeps the supply chain moving.

When Expeditors is your Air or Ocean Carrier your orders are tracked and made immediately viewable to you via Order Management exp.o^® on the Web. Both our Import and Export departments use the same operational system, e.tms, to keep shipment and order management data updated continuously throughout the process.

Our global Customs services focus on the compliance, release and reporting needs of the marketplace. You can continue to track your orders through the release process via Order Management exp.o^®. We focus on the most efficient methods of capturing, utilizing and managing data from input at origin through statistical reporting to client-specific levels.

Expeditors offers a comprehensive, flexible spectrum of distribution and warehousing services. Our combination of coverage and technology gives seamless control over the global supply chain through Order Management exp.o^®. With views into product receipt, inventory that has been stocked, picked, kitted, and shipped, including delivery information, you have complete visibility from order conception to cargo delivery.

• Order Management Services - 364 kb
• Forwarder's Cargo Receipt Terms and Conditions - 28 kb

Global Services

• Document Collection and Management
• Drayage
• Origin Pre-distribution Programs
• Product Booking
• Purchase Order Monitoring
• Quality Control and Value Added Services
• Real-Time Data
• Receiving Report
• Sailing Advice
• Shipment Status Report
• Upstream System Tracking
• Vendor Compliance
• Warehouse Operations

Purchase Order Monitoring

From purchase order inception to final delivery, the exact status of each purchase order is visible to you, your buyers and merchants. We monitor the purchase order ship window dates and communicate any exceptions or delays eliminating any surprises at destination.

Vendor Compliance

Whether it is cargo or documents, you need your vendors to submit them timely -- if they don't, it could hurt your bottom line. Order Management keeps an eye out on your behalf so you don't have to. The powerful compliance reporting capabilities within Order Management make it easy to identify timely (and not so timely) performers. We can set up supplementary vendor programs should there be a need.

Product Collection and Booking

Order Management origins coordinate the receipt of multiple products, from multiple suppliers within the country of origin. The goods are received at our Container Freight Station (CFS) warehouse in the origin country. Order Management sorts and loads these goods into containers according to your specific loading requirements while maximizing container utilization. Cargo is received and booked based on your ocean contract. Order Management clients create shipping & receiving reports from a variety of parameters including buyer, department, vendor, PO, and origin.

Commercial Document Collection

The delivery and receipt of commercial documents is closely monitored, providing you with measurement reports on each vendor's compliance with on-time document delivery. Order Management collects the necessary commercial documentation, verifies the information and distributes them to the appropriate parties as designated by you. Preparation and distribution of the Bill of Lading, Forwarders Cargo Receipt and other documents are performed by our personnel at origin.

Consolidation and Customs Loading

Using your specifications, CFS/CY shipments are received, consolidated and loaded -- by PO, by style, even by destination at our facility. Information is entered into the system and affords you the ability to print a container manifest from your computer with a 3-D diagram of the container with vanning positions noted so that you can find the merchandise you need upon arrival.

Real-Time Data

Order Management exp.o^® is a web-based order driven system which captures all shipment details including size, color item number, or SKU. Expeditors is able to transmit real-time data files in a variety of formats, including EDI and proprietary formats. We are able to adjust the data fields to accommodate each specific reporting requirement.

Upstream System Tracking

Upstream Tracking was developed as a communications aide, automating the method by which suppliers are prompted on upcoming Orders as well as giving the supplier a standard response screen to state their intentions for Order readiness. Upstream Tracking checks for the existence of a booking against a due Order, prompts the supplier of a due Order where there has been no booking activity, records the supplier response as to expected or revised ex-factory dates, and creates a track record for each Order to show actual versus planned activity. The standardized communications process helps to further eliminate confusion in meanings between emails that come from different suppliers or origins.

Order Management Bookings

Our web-based booking system allows suppliers to re-use data from the original Order to create a shipment or 'transportation order' for their goods, down to the item level. It creates a booking with more specific product detail attached, where traditionally suppliers had to re-key parts of the Order into the booking to get the job done. It also systemically checks that booking against customer-specific SOP rules such as ordered quantities, mode, container sizes, requested ship dates, etc. If an SOP rule is broken, then that booking is sent to the customer for approval or rejection. The on-line booking is quick and effective for both the suppliers and our customers.

Origin Pre-Distribution programs

This program allows importers to ship the product according to current market conditions without paying the re-handling costs of de-consolidation at destination.

Ocean Consolidation

Optimize container loading and shipment flow through consolidation of LCL shipments. Order to reflect demand reducing carrying costs, inventory levels, order to cash cycle, and transportation costs.

Vendor Liaison

Origin teams coordinate with vendors and/or buying offices to: Maintain purchase order database, coordinate vendor booking and equipment, meet delivery requirements and collect and follow-up with documents.

Purchase Order Management

Order Management captures Purchase Order (PO) details to 3 levels down from the PO (PO, Item, SKU [color/size]) to monitor booking, receiving and shipping. Information captured within Order Management and the subsequent reporting capabilities further enhance abilities to manage purchase orders and overall cargo flow. Customers can print container manifests & vessel summaries, query by buyer, DC, division and others. PO's are received via EDI, or proprietary format.

Vendor Management

Order Management vendor management and vendor education programs educate vendors on Order Management practices and unique requirements of our customers. Clear communication and understanding operational and documentation requirements support a smooth supply chain. Additional vendor management programs are available.

Documentation

Order Management document services include preparation, collection, verification, dispatch and follow-up. Our staff can assist you with your commercial documentation needs.

Value Added

Origin services include: Ex-factory trucking, origin pre-distribution, production / assembly visibility, bar coding, GOH, ticketing, labeling, scanning, facilitation of inspection space, multiple country consolidation, sample forwarding, DC bypass loads, sea-air conversion and others.

Warehouse Operations

Our origin facilities are full service and provide security and fire protection. Origin services include but are not limited to the following:

• Consolidation
• Container Manifest
• Customs Loading
• Ocean Carrier Booking & Delivery
• Storage

System Tools

Order Management offers clients a variety of order tracking capabilities. Dependant on customer needs and intended application of the systems, a suite of tracking tools are available. All systems are proprietary so Expeditors controls all future development and programming. This translates into effective system tools that suit our customer's needs.